Account Director, Enterprise

About this role

The Enterprise Account Director serves as the senior strategic lead and primary point of accountability for high-value, complex client relationships. Requiring a high level of immersion, this role acts as a deeply embedded executive partner responsible for end-to-end strategic alignment, performance outcomes, and the overall health of the partnership across all marketing initiatives.

Requiring a high level of immersion, this role acts as a deeply embedded executive partner responsible for end-to-end strategic alignment, performance outcomes, and the overall health of the partnership across all marketing initiatives. The Enterprise AD serves as the senior strategic lead and primary point of accountability for high-value, complex client relationships, leading cross-functional teams to ensure delivery excellence.

Navigating the complexities of enterprise-scale organizations, this role demands extensive experience managing multiple executive stakeholders, extended planning cycles, and high-visibility strategic initiatives. The Enterprise AD maintains full accountability for partnership health, end-to-end strategic alignment, and the identification of growth opportunities that drive long-term client impact.

What You'll Do

Executive Client Leadership

- Serve as the senior strategic lead and primary point of accountability for a high-value enterprise partnership

- Cultivate deeply embedded, trusted relationships with executive stakeholders, including C-suite, VP, and senior marketing leadership

- Lead high-visibility executive conversations, including QBRs, annual planning, business reviews, and commercial renewal discussions

- Serve as the primary escalation point for all strategic, operational, and client partnership challenges

- Facilitate strategic decision-making by aligning marketing performance outcomes with broader business objectives and organizational realities

- Uphold an exceptional standard of executive communication, professional discipline, and relationship management across all client interactions

Enterprise Strategy and Business Impact

- Drive the evolution of long-term account strategy, ensuring continuous alignment between client business objectives, growth targets, and internal agency priorities

- Synthesize complex performance data into high-level actionable insights and forward-looking strategic recommendations for executive review

- Orchestrate integrated, cross-channel strategic planning in close collaboration with internal Strategy and channel leadership teams

- Proactively identify and mitigate strategic risks, organizational shifts, and operational hurdles before they impact performance or partnership health

- Ensure all strategic recommendations are grounded in enterprise realities, accounting for complex timelines, approval workflows, and internal dependencies

- Maintain strategic clarity across high-visibility initiatives, ensuring cross-functional teams remain aligned to a unified vision and direction

Retention, Growth, and Commercial Ownership

- Maintain full accountability for the retention strategy, account health, and client satisfaction across all assigned enterprise partnerships

- Proactively identify strategic growth opportunities aligned with client business objectives, performance trends, and shifting organizational priorities

- Direct scope development, renewals, forecasting, and long-term business planning in collaboration with senior agency leadership

- Oversee engagement performance, delivery quality, and resource allocation to ensure optimal profitability and utilization efficiency

Cross-Functional Leadership

- Function as the primary lead across all internal service lines supporting the engagement, including Paid Media, SEO, Analytics, Creative, Strategy, and Project Management

- Ensure all workstreams are aligned, prioritized, and executed against a unified strategy

- Drive accountability and clarity across teams, ensuring deliverables meet standards

- Partner closely with Project Management to maintain operational rigor across timelines, scopes, and communication streams

- Proactively escalate and resolve risks related to delivery, performance, or stakeholder concerns

- Establish and refine scalable processes and best practices for managing enterprise engagements

What You'll Bring

- 10+ years of experience in account management, client services, or digital marketing strategy

- Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication

- Clear ownership of retention, upsell, and revenue outcomes

- Experience leading executive-level conversations

- Ability to connect marketing performance to business outcomes

- Agency or consulting experience working across cross-functional teams

Benefits and Perks We Provide

- Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA, VT.

- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.

- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.

- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.

- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.

- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to…