Account/Client Success Manager

About this role

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

Responsibilities:

• Manage independently a portfolio of 100+ clients

• Building and improving relationships with new and existing clients (new clients that are brought in the company by Sales department)

• Maintaining a strong relationship external with the clients and internal with different departments (marketing, compliance, sales))

• Daily b2b communication via chat and video calls

• focus on growing the revenue and achieving a win-win result in order to secure a healthy long term relationship

• Manage independently the promotions given to the clients
Requirements

• 2+ years of related experience in customer care or customer relationship management

• Ability to find contacts (no cold calling, we work with existing clients only)

• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients

• Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization

• Russian and fluent in English (written and spoken)

• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights

• Self-motivated and proactive in identifying opportunities for client growth and engagement

Nice to have:

• Experience in iGaming

• Knowledge of any European language
Benefits

• A dynamic and innovative work environment in a leading iGaming company

• Performance-based bonuses

• Flexible working hours

• Growth opportunities and strategic impact on company revenue

• Business trips and international event participation

• Corporate events and team-building activities