2026-0124 Audio/Video Technical Services (CTS) - WED 9 Sep

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Deadline Date: Wednesday 09 September 2026
Requirement: Audio/Video Technical Services
Location: Sigonella, Italy (100% onsite, NCIA CSU Sigonella)
Period of Performance:
2026 Base: 01 November – 31 December 2026, with the possibility to exercise the following options:
2027 Option: 01 January 2027 – 31 December 2027
2028 Option: 01 January 2028 – 31 December 2028
Required Security Clearance: COSMIC TOP SECRET

1. INTRODUCTION
The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis, and war.
CSU Sigonella provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The CSU's Service Operations Branch (SOB) is responsible for the execution of operational CIS services, including endpoint lifecycle management, user support and deployment of CIS equipment for exercises and operational activities.
This Statement of Work (SoW) defines the provision of Audio/Video Technical Support to all services intended to augment the capacity of the SOB. The Contractors will provide technical support to ensure the timely setup, configuration, and availability of Voice, VTC, and end-user services, as well as execution of associated operational activities in accordance with NCIA standards, procedures and operational requirements.
2. BACKGROUND
CSU Sigonella supports the provision of CIS Services to NISRF. The CIS support provided enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR).
Due to the growing demand coming from the NATO customer, the Service Operations Branch (SOB) requires additional Audio/Video Technical Support services to ensure timely setup and management of all audio/video services, execution of low-to-average complexity operational tasks and maintenance of the endpoint service readiness in line with the NCIA standards and procedures.
3. OBJECTIVE
The objective of this contract is to obtain Audio/Video Technical Services that contribute to the effective delivery of operational CIS support within CSU Sigonella. The Statement of Work is to obtain services ensuring:

• the availability of properly configured and operationally ready audio/video devices aligned with the approved baseline configurations;

• the execution of approved endpoint updates and physical line patching activities in accordance with the defined procedures and schedules;

• the timely and accurate handling of incidents and service requests;

• the effective preparation, deployment and recovery of CIS equipment in support of exercise and operational activities;

• and the maintenance of complete, accurate and auditable records of all performed activities and delivered outputs.
All services shall be delivered under the direction and prioritisation of the SOB and in close coordination with the Purchaser's (NCIA) designated Points of Contact.
4. SCOPE OF WORK
4.1 General
The Contractors shall deliver Audio/Video Technical Services in support of the CSU Sigonella SOB, focusing on the preparation, configuration, deployment, maintenance and lifecycle support of all assigned audio/video CIS equipment and associated operational activities.
The services shall encompass low-to-medium complexity technical tasks related to VIP video teleconferencing setup and management, Command Staff level 0 VTC support, installation and configuration of Voice over IP/Voice over Secure IP (VoIP/VoSIP) equipment, and setup and teardown of projectors and sound equipment. The Contractors shall ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures.
All services shall be delivered in an outcome-based manner, with clearly defined deliverables, measurable outputs and traceable records of completion. The Contractor shall ensure that all activities are properly documented in relevant systems and that all outputs are auditable and verifiable.
The Contractor shall operate as an integral part of the SOB, supporting day-to-day operational requirements as well as preparation and execution of CIS support activities for exercises and other operational events.
4.2 Governance and Prioritisation
The Contractors shall perform all activities under the direction of the Purchaser, who will assign, prioritize and validate tasks through established service management processes.
All work shall be initiated based on the authorized requests, including but not limited to Work Orders (WOs), service requests, tasking instructions, or equivalent mechanisms defined by the Purchaser. The Contractor shall ensure that all assigned tasks are executed within the agreed timelines and in accordance with the operational priorities.
The Contractor shall maintain regular communication with the Purchaser's Points of Contact, provide status updates on ongoing activities and promptly report any issues, risks, or deviations that may impact service delivery. The service shall be delivered by two (2) Contractors.
4.3 Support to Other CIS Service Areas
In addition to the core responsibilities within the SOB, the Contractors may be required to provide support to other CIS service areas within CSU Sigonella, where such support is directly related to the endpoint services and remains within the defined technical scope of this SoW.
Such support may include assistance with equipment deployment activities, coordination with other technical teams, or execution of related operational tasks, as directed by the Purchaser.
5. SERVICE AREAS AND DELIVERABLES
The services shall be…