2026-0121 Provision of SATCOM Network Engineering Services (NS) - FRI 4 Sep

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BIDDING INSTRUCTIONS
1.1 Bidding Options
Suppliers may bid for this Statement of Work by proposing a candidate to deliver the scope of work outlined in Section 3 (Scope of Work) and who meets the required qualifications outlined in the Requirements section. The Contractor shall provide one (1) qualified SATCOM Network Engineering personnel profile to deliver the services described in this Statement of Work. Such profile must meet all mandatory technical, professional, and soft-skill requirements.
1.2 Technical Proposal
Bidders shall include in the Technical Proposal the CV of the proposed candidate, clearly indicating relevant experience that demonstrates compliance with the required qualifications.
Bidders shall include in the Technical Proposal a compliance matrix for the proposed profile, demonstrating how the candidate meets all required qualifications, supported by evidence from their professional experience.

Deadline Date: Friday 04 September 2026
Requirement: Provision of SATCOM Network Engineering Services
Location: SHAPE Mons, Belgium (100% onsite, NATO Class I and II Security Areas)
Period of Performance:
2026 Base: 01 October 2026 (tentative) – 31 December 2026, with the possibility to exercise the following options:
2027 Option: 01 January 2027 – 31 December 2027
2028 Option: 01 January 2028 – 31 December 2028
Required Security Clearance: NATO SECRET

1. INTRODUCTION
The NATO Integrated Mission Services Centre (NIMSC) is responsible for the coordination, planning, and delivery of engineering and operational support capabilities across Mobile CIS Infrastructure, including Deployable CIS Services (DCIS), Dispersible Systems, Highly Mobile Systems, SATCOM, and Wireless Communications. To ensure the sustained availability, performance, and resilience of these mission-critical capabilities, NIMSC requires specialized SATCOM Network Engineering Services aligned with NATO governance, interoperability requirements, service management processes, and operational priorities.
Through this Statement of Work (SoW), the NIMSC seeks industry support to deliver SATCOM Network Engineering Services. The Contractor, through the selected personnel, will provide dedicated SATCOM engineering support for SATCOM projects and services, including the development of detailed project proposals, technical assessments, and engineering artefacts supporting NATO communication and space domain capabilities. The support shall ensure alignment with operational requirements, interoperability standards, emerging technologies, and NATO policies, while ensuring that SATCOM capabilities remain operationally effective, secure, resilient, and aligned with NATO standards.
2. INTENDED BUSINESS OUTCOME
The intended business outcome of this Statement of Work is to ensure the reliable, secure, and continuous operation of SATCOM Network Engineering Services through proactive support and continuous service improvement.
Specifically, the main objectives are:

• Ensure reliable end-to-end SATCOM service delivery by maintaining secure, resilient, and highly available network infrastructure supporting operational and mission-critical services.

• Reduce operational disruptions through proactive performance monitoring, early identification of trends, technical analysis, and timely escalation to resolver teams.

• Enable proactive engineering support through continuous coordination, technical assessments, and the production of documented engineering artefacts supporting SATCOM capabilities and infrastructure evolution.

• Maintain the operational readiness and performance of the terrestrial infrastructure supporting SATCOM services, by supporting backbone networks, control segment connectivity, transmission systems, and associated hardware and software platforms.

• Strengthen governance and compliance by ensuring that all engineering activities, technical deliverables, and service support functions are executed in accordance with NCIA processes, NATO standards, and applicable governance frameworks.
The successful delivery will result in a highly available, secure, proactively managed, and continuously improving SATCOM Network Engineering Services capability, capable of supporting mission-critical SATCOM operations.
3. SCOPE OF WORK
The scope covers the Provision of SATCOM Network Engineering Services, including the design, integration, implementation, operation, maintenance, troubleshooting, and optimisation of SATCOM network infrastructure and associated communication systems. The Contractor shall deliver the services in a structured and proactive manner, ensuring alignment with operational priorities, interoperability requirements, emerging technologies, and NCIA governance processes.
The Contractor shall provide services contributing to the availability, performance, resilience, and continuous operation of SATCOM networks and associated communications infrastructure. The services shall be delivered through the assignment of one (1) qualified personnel as set out in the Requirements section. The assigned personnel shall perform the activities defined herein and contribute to the achievement of the agreed technical objectives, engineering deliverables, and performance requirements.
The Contractor shall ensure that the assigned personnel possess the required qualifications and experience; perform the tasks in accordance with NCIA processes and procedures; and maintain continuity and quality of service delivery.
3.1 SATCOM Network Engineering Activities
The Contractor shall provide SATCOM Network Engineering Services contributing to the availability, performance, and continuous operation of SATCOM network infrastructure and associated communications infrastructure.
This includes, but is not limited to, the following:
SATCOM Network Architecture and Design
Provide technical expertise in the design, integration, operation, and optimisation of SATCOM network architectures supporting operational, commercial, and mission-critical…