2026-0091 Exercise Configuration and Change Management Support (NS) - TUE 11 Aug

O tym stanowisku

Deadline Date: Tuesday 11 August 2026
Requirement: Exercise Configuration and Change Management Support
Location: 100% onsite in Bydgoszcz, POL
Period of Performance: 2026 BASE: 01 October 2026 - 31 December 2026.
2027 Option: 1 January 2027 until 31 December 2027.
2028 Option: 1 January 2028 until 31 December 2028.
Required Security Clearance: NATO SECRET

1. INTRODUCTION
The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis and war.
CSU Bydgoszcz provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The Service Management Branch (SMB) is responsible for the governance, coordination and oversight of service management processes within CSU Bydgoszcz, including Configuration Management and Change Management, and shall provide the operational direction, prioritization and validation of the services delivered under this Statement of Work.
This Statement of Work defines the acquisition of Exercise Configuration and Change Management Support services to improve configuration data quality, support controlled change implementation, maintain physical connectivity records in Patch Manager and ensure supporting documentation is updated and available.
2. BACKGROUND
CSU Bydgoszcz supports NCIA Operational Partners through the delivery and maintenance of assigned CIS products and services. This includes support to day-to-day operations and exercise-related CIS activities.
The Configuration and Change Management (C&ChM) function ensures the integrity, traceability and controlled evolution of IT services and infrastructure within the NCIA operational environment. It supports accurate configuration baselines, effective change control processes and alignment with ITIL-based service management practices.
To maintain operational continuity and compliance with established procedures, additional support is required to assist in the coordination, documentation and tracking of configuration items and change requests within the IT Service Management (ITSM) toolset.
3. OBJECTIVE
The objective of this Statement of Work is to obtain Exercise Configuration and Change Management Support services that contribute to the effective delivery of C&ChM activities within CSU Bydgoszcz. The Statement of Work is to obtain services ensuring the following:
Accurate and timely update of configuration records in the CMDB.
Controlled administrative support to approved Work Orders (WOs), Change Requests (CRQs) and related tasks.
Accurate update of Patch Manager records for physical cable plant, including fibre and copper connectivity.
Improved documentation and knowledge availability through lessons learned and knowledge-based updates.
Traceable reporting of completed outputs and identified discrepancies.
All services shall be delivered under the direction and prioritisation of the SMB and in close coordination with the Purchaser's (NCIA) designated Points of Contact.
4. SCOPE OF WORK
4.1 General
The Contractor personnel shall deliver Exercise Configuration and Change Management Support services in a structured, measurable and outcome-based manner. All activities shall be aligned with approved processes, tools and governance frameworks defined by the Purchaser.
All services shall be delivered in an outcome-based manner, with clearly defined deliverables, measurable outputs and traceable records of completion. The Contractor personnel shall ensure that all activities are properly documented in relevant systems and that all outputs are auditable and verifiable.
The Contractor personnel shall operate as an integral part of the SMB, supporting day-to-day operational requirements as well as preparation and execution of CIS support activities for exercises and other operational events.
4.2 Governance and Prioritisation
The Contractor personnel shall perform all activities under the direction of the Purchaser, who will assign, prioritize and validate tasks through established service management processes.
All work shall be initiated based on authorized requests, including but not limited to Work Orders (WOs), service requests, tasking instructions or equivalent mechanisms defined by the Purchaser. The Contractor personnel shall ensure that all assigned tasks are executed within agreed timelines and in accordance with operational priorities.
The Contractor personnel shall maintain regular communication with the Purchaser's Points of Contact, provide status updates on ongoing activities and promptly report any issues, risks or deviations that may impact service delivery.
4.3 Support to Other CIS Service Areas
In addition to core responsibilities within the SMB, the Contractor personnel may be required to provide support to other CIS service areas within CSU Bydgoszcz, where such support is directly related to C&ChM activities support and remains aligned with other service domains within the defined technical scope of this SoW.
Such support may include assistance with Infrastructure and platform services, Application Management, Cyber Security or execution of related operational tasks, as directed by the Purchaser. The Contractor personnel shall ensure consistency of data and traceability across systems and domains where applicable.
5. SERVICE AREAS AND DELIVERABLES
The services shall be delivered in line with the SMB operational priorities and in accordance with NCIA policies, procedures, and technical standards. The Contractor personnel shall provide the deliverables defined below, ensuring that all outputs are measurable, traceable, and subject to formal acceptance by the Purchaser, against the mentioned…