2026-0090 Exercise CIS Technical Support (NS) - TUE 11 Aug

O tym stanowisku

Deadline Date: Tuesday 11 August 2026 Requirement: Exercise CIS Technical Support Location: 100% onsite in Bydgoszcz, POL Period of Performance: 2026 BASE: 01 October 2026 - 31 December 2026. 2027 Option: 1 January 2027 until 31 December 2027. 2028 Option: 1 January 2028 until 31 December 2028. Required Security Clearance: NATO SECRET

1. INTRODUCTION The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis, and war. CSU Bydgoszcz provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The CSU's Service Operations Branch (SOB) is responsible for the execution of operational CIS services, including endpoint lifecycle management, user support and deployment of CIS equipment for exercises and operational activities. This Statement of Work (SoW) defines the provision of Exercise CIS Technical Support to all services intended to augment the capacity of the SOB. The Contractor personnel will provide technical support to ensure the timely preparation, configuration, deployment and maintenance of end-user devices, as well as execution of associated operational activities in accordance with NCIA standards, procedures and operational requirements. 2. BACKGROUND CSU Bydgoszcz supports NCIA's Operational Partners through the delivery and maintenance of assigned CIS products and services. This includes support of day-to-day operations and exercise-related CIS activities. Due to the growing demand coming from the NATO exercises, the SOB requires additional Exercise CIS Technical Support service to ensure timely preparation of end-user devices, execution of low-to-average complexity operational tasks and maintenance of the endpoint service readiness in line with the NCIA standards and procedures. 3. OBJECTIVE The objective of this contract is to obtain Exercise CIS Technical Support service that contributes to the effective delivery of operational CIS support within CSU Bydgoszcz. The Statement of Work is to obtain services ensuring the following: The availability of properly configured and operationally ready end-user devices aligned with the approved baseline configurations. The execution of approved endpoint update and patching activities in accordance with the defined procedures and schedules. The timely and accurate administration of user accounts and access rights based on the authorised requests. The effective preparation, deployment and recovery of CIS equipment in support of exercises and operational activities. The maintenance of complete, accurate and auditable records of all performed activities and delivered outputs. All services shall be delivered under the direction and prioritisation of the SOB and in close coordination with the Purchaser's (NCIA) designated Points of Contact. 4. SCOPE OF WORK 4.1 General The Contractor personnel shall deliver Exercise CIS Technical Support service in support of the CSU Bydgoszcz SOB, focusing on the preparation, configuration, deployment, maintenance and lifecycle support of all assigned end-user CIS equipment and associated operational activities. The services shall encompass low-to-medium complexity technical tasks related to the endpoint management, including workstation and laptop reimaging, configuration in accordance with the approved baselines, execution of assigned updates and patching activities as well as administration of the user accounts and access rights. The Contractor personnel shall ensure that all tasks are executed in compliance with the NCIA policies, technical standards and operational procedures. All services shall be delivered in an outcome-based manner, with clearly defined deliverables, measurable outputs and traceable records of completion. The Contractor personnel shall ensure that all activities are properly documented in relevant systems and that all outputs are auditable and verifiable. The Contractor personnel shall operate as an integral part of the SOB, supporting day-to-day operational requirements as well as preparation and execution of CIS support activities for exercises and other operational events. 4.2 Governance and Prioritisation The Contractor personnel shall perform all activities under the direction of the Purchaser, who will assign, prioritize and validate tasks through established service management processes. All work shall be initiated based on the authorized requests, including but not limited to Work Orders (WOs), service requests, tasking instructions, or equivalent mechanisms defined by the Purchaser. The Contractor personnel shall ensure that all assigned tasks are executed within the agreed timelines and in accordance with the operational priorities. The Contractor personnel shall maintain regular communication with the Purchaser's Points of Contact, provide status updates on ongoing activities and promptly report any issues, risks, or deviations that may impact service delivery. The service shall be delivered by two (2) Contractors. 4.3 Support to Other CIS Service Areas In addition to the core responsibilities within the SOB, the Contractor personnel may be required to provide support to other CIS service areas within CSU Bydgoszcz, where such a support is directly related to the endpoint services and remains within the defined technical scope of this SoW. Such a support may include assistance with deployment activities, coordination with other technical teams, or execution of related operational tasks, as directed by the Purchaser. 5. SERVICE AREAS AND DELIVERABLES The services shall be delivered in line with the SOB's operational priorities and in accordance with NCIA…