日英バイリンガル カスタマーサポートスペシャリスト

About this role

Job Title: 日英バイリンガル カスタマーサポートスペシャリスト

Project: Smart Home Products Job Type: Full-time Work Setup: Remote Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Japan Time)

Job Overview We are seeking a Japanese-English Customer Support Specialist to provide remote support for smart home products. The ideal candidate will assist customers with a variety of inquiries and technical issues, ensuring a high level of satisfaction.

Key Responsibilities - Handle customer inquiries through phone calls, email, live chat, and ticketing systems. - Support customers with questions related to products, orders, accounts, and after-sales services. - Provide basic troubleshooting for smart home products, including smart locks, cameras, and network devices. - Escalate complex technical issues to the appropriate teams when necessary. - Accurately record customer issues and resolutions in the support system.

Requirements - Professional or near-fluent proficiency in Japanese, both written and spoken. - Proficiency in English for internal communication. - Minimum of 2 years of customer service experience. - Technical support experience is preferred. - Familiarity with smart home products such as smart locks, cameras, routers, or similar devices is a plus. - Ability to work independently in a remote environment.